Founded in 2006, Group is a UK-based bank control, recoveries direction, and business process outsourcing firm operating in the B2C markets together in Glasgow and also Stratford-upon-Avon. Its focus is on recognizing its customers' needs and providing innovative solutions which help build success for them and to their own customers.
Widely regarded as a pioneer when it comes to innovation and the use of new technologies has established itself as a market leader when maintaining its independence from bigger less agile competitors. Considering that the businesses launch back in 2008 and its team have won lots of high profile business awards including, Best use of technologies for its self service client portal WeWantToSayYes.co.uk and again in 2016 for its own voice recognition dialler platform, as well as being recognised for advanced use of technologies is to date the sole DCA to have won both very best customer and finest commercial DCA.
Broad sector appeal, functions with a variety of clients from a number of distinct sectors including, Banking and finance, Telecoms, Utilities, Insurance and Health Care, we can work seamlessly across these businesses because of our advanced on boarding processes which are made to facilitate a comprehensive comprehension of our clients business prior to commencing work together.
When you operate with nothing is taken for granted, we all have some time to get to understand you and your customers, the approach we invent for you is special to your company requirements and evolves together with our partnership.
Customer support, has always worked with the belief that irrespective of the present situation a customer finds themselves dealing with, they can be and will always remain a valued client of their clients, this ethos implies that functions with its customers across a variety of debt types and age. As well as working with clients on late arrears and elderly debt accounts also works with lots of customers at very early phase arrears, often in a white label capacity representing and carrying the name of some of the UK's biggest names.
Investing in you can try these out our customers, we're a professional services business focusing on a very high set of criteria that are governed by the Financial Conduct Authority, also as member of the highly regarded Credit Services Association we are committed to ensuring that all our people work to the very highest of standards. Training and Development play a key role in the working lives of all employees at all levels, Coaching doesn't end once induction is completed but is present throughout the working environment.
Quality assurance plays a key function in all we do ; QA touches all parts of our enterprise and is covered What to Expect When Your Debt Goes to Collection Nolo.com with our line of defence and backed up via our own internal audit team and different compliance functions.
Groups senior management team consists of some of the most experienced and well regarded professionals in the market, with over a 150 years combined experience in the world of financials.